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Also known as “tracking”, delivery confirmation helps you track and confirm your packages by letting you know the date and time your shipment has been delivered or that a delivery attempt was made.
Delivery confirmation is good for many situations, such as when you are shipping high value goods, when you want to know when your packages are delivery, or when you want your customers to know when they should expect their shipments.
Delivery confirmation is required when insuring a package, either through USPS or Shipsurance.
NOTE: delivery confirmation is not the same as insurance.
Tracking is also helpful when reporting a lost shipment. If a First-Class Mail or Priority Mail shipment has not arrived within five (5) Postal business days from its date of mailing, you can report the loss via phone or web:
Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your mail loss complaint.
Visit the Postal Inspection Service Web site and complete a mail loss report.
NOTE: delayed Priority Mail Express shipments should be reported as soon as the service commitment has been missed. Learn more.
Access tracking information online or by phone:
Use the Track & Confirm tool on usps.com.
Contact the USPS direct at 1-800-222-1811.
View real-time tracking status from your ShippingEasy SHIPMENT HISTORY.
Delivery confirmation is included in some services:
Included for free with these domestic services:
Priority Mail Express
First Class (excluding the Large Envelope/Flat)
Most Military Mail (APO/FPO destinations)
Available on some international shipments. Further restrictions apply. Learn more about which countries offer tracking to the destination.
Not available on First Class Large Envelope/Flat
General restrictions apply:
Package must be greater than ¾ inch thick. Thinner contents must be placed and sent in a rigid box or container that won’t lose its shape or collapse into a flat or letter-sized piece during handling and delivery.
Whether it’s to ship goods, send invoices or advertise their services, many businesses make frequent visits to the post office. The United States Postal Service offers two important products for business owners: First-Class Mail and Priority Mail. These services help businesses get everything from appointment reminder postcards, to customer-ordered goods out the door and on their way to the customer. While both services offer an efficient way to ship packages, Priority Mail and First-Class Mail have different time frames.
With basic First-Class Mail, you can send postcards, letters, small envelopes and other thin documents such as invoices. You can also send thick mailers and packages weighing up to 13 ounces through First-Class Mail. Business customers who frequently send packages can use First-Class Mail Commercial Plus, which allows packages that weigh up to 1 pound. However, you must commit to sending a minimum number of packages each year to use the Commercial Plus service. Business owners who do not want to commit to the minimum requirements can send packages through Priority Mail.
The United States Postal Services reports that as of January 2011, it takes an average of one to three days for First-Class Mail to arrive at its destination. Priority Mail takes an average of one to two days to arrive, according to the USPS. USPS only includes the time a package stays in transit in their estimations. Packages dropped off at a post office during business hours usually leave that day. Packages dropped off after hours may take an additional day. Distance also plays a factor. Packages sent to inter-state locations may arrive sooner than packages sent across the country.
Some packages may take longer to arrive due to mailing delays. As of 2011, USPS does not operate on Sundays. USPS also recognizes federal holidays. The post office will hold packages in transit on a holiday. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas.
Customers can purchase Delivery Confirmation on Priority Mail packages. With Delivery Confirmation, customers can track the status of a package through the USPS website. The tracking feature shows where a package stands in transit and notifies customers when USPS has completed delivery. As of 2011, Delivery Confirmation is not available for First-Class mail.
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